Cancellation of Orders:-
Users placing scheduled orders may choose to cancel their Orders free of charge, provided the cancellation is made a minimum of “2 hours” before the scheduled slot start time. Cancellation requests received after this specified time window will result in a cancellation fee of upto 100% (one hundred percent) of the order value.
Users placing express orders may choose to cancel their Orders free of charge within “5 minutes” after the order placement. Any cancellation requests made after this specified time window will result in a cancellation fee of upto 100% (one hundred percent) of the order value.However, subject to the User’s previous cancellation history or on the basis of misuse of this Policy or any other Policy, ALTUM FISHERIES PVT.LTD. reserves the right to suspend, terminate and/or cancel the order placed by the User without reason and may charge a penalty of upto 100% of the order value and take any other necessary action not limited to initiating legal action against the User.
For “Pay Online on Delivery” (POD) orders, ALTUM FISHERIES PVT.LTD.reserves the right to recover the cancellation fee of upto 100% (one hundred percent) of the order value from the User in the subsequent order.ALTUM FISHERIES PVT.LTD. reserves the right to collect a penalty of upto 100% (one hundred percent) of the order value for the Orders constrained to be cancelled for reasons not attributable to ALTUM FISHERIES PVT.LTD. including but not limited toIn the event if the address provided by the User is either wrong or falls outside the delivery zone;Failure to contact User by phone at the time of delivering the Order booking;Failure to deliver Order due to lack of information, direction or authorization from User at the time of deliveryIn case of cancellations for the reasons attributable to ALTUM FISHERIES PVT.LTD., We shall not collect any penalty from the User. loyality:IF quality of meat is not good we can send once again instead of colleting that product & adjust the money to the wallet.
